Byzantine Technologies LLC has a relationship with a leading Fiber Optics company in the area and works very hard to convert customers over to fiber that would see a benefit from such a transition. We at Byzantine Technologies do not upcharge the costs of fiber like other MSPs in our area. Furthermore, when you switch to fiber, you will pay the Network Service provider directly in order to give our customers more control over their infrastructures.
Byzantine Technologies LLC strives to provide the best support that we can. Sometimes, this means, we will work on weekends in order to ensure our customers are fully operational for the next business day. In most cases, we don’t follow a strict hours of operation. We are available when we are needed. This is a concept other MSP’s lack. To avoid generalization, we’ve experienced other MSP’s so called 24 hour operations; which in our experience means, you’re routed to a call center to take your inquiry, then it is relayed back to the team for further escalation. This is not how we work at Byzantine Technologies. For customers that qualify, in the event of a 24 hour incident, you will be routed to a HelpDesk platform that has the autonomous authorization to perform basic and intermediary tasks in order to address your inquiry and/or problem.
Byzantine Technologies LLC utilizes a leading national brand in the Voice over Internet Protocol space–this provider operates more than 14 datacenters strategically places throughout the United States and certain parts of the world.–We offer unlimited calling to the United States and Canada, and free calling to almost any landline in over 160 countries!!!!!
We strive to only provide the best services available today to our customers if this means we make less money, then so be it. It’s about you, the customer. Not us.
Also, our provider can handle all of your faxing needs. We offer unlimited virtual faxing included in your VOIP package!!! And dedicated faxing circuits for less than 30 dollars a month!
Here is a sample ping to our voip provider:
Pinging Redacted with 32 bytes of data:
Reply from 162.Redacted: bytes=32 time=15ms TTL=57
Reply from 162.Redacted: bytes=32 time=14ms TTL=57
Reply from 162.Redacted: bytes=32 time=15ms TTL=57
Reply from 162.Redacted: bytes=32 time=14ms TTL=57
Here is a sample traceroute to our voip provider:
Tracing route to Redacted
over a maximum of 30 hops:1 <1 ms <1 ms <1 ms 192.168.1.1 2 1 ms 1 ms 2 ms Redacted 3 2 ms 2 ms 2 ms te0-2-0-6.9k1.mob.southernlightfiber.com [170.249.185.77] 4 14 ms 15 ms 14 ms 40g-bundle-ether10.9k1.atl.southernlightfiber.com [69.85.197.94] 5 15 ms 14 ms 14 ms 100g-hu0-3-0-0.9k2.atl.southernlightfiber.com [69.85.197.150] 6 17 ms 16 ms 16 ms 198.32.132.184 7 15 ms 15 ms 14 ms Redacted
As you can see, our VOIP provider spends a great deal of money making sure their infrastructure is top notch. As you can see from the traceroute above, our provider has presence in the Telx datacenter in Atlanta Georgia. Also, long are the days of your phones going out, if for example Atlanta experiences a disaster….as our provider will automatically reroute your calls to the next nearest datacenter. Futhermore, we have the ability to roll emergency calls over to analog lines in the event local internet goes down.
Finally, before switching you to our provider, we have a tool that allows us to measure your networks capability with our voip solution.
By utilizing a very sophisticated IT service management system (ITSM) in addition to an Advanced Platform for Intrusion Detection and Prevention, we are able to see into the daily activities of our customers networks as well as block known attacks on the fly without intruding on their workflow. We prefer not to bombard our customers with overt security notifications and prefer to work in the background as a silent partner. Our ITSM+IDS/IPS will alert, flag, and block certain activities that it deems malicious.
To this date, customers that have followed our security practices, have been able to minimize their attack surfaces and refrain from being breached. Now, we make no promises to this fact, that it can’t happen in the future . Attack surfaces vary vastly from customer to customer and some are more exposed than others. But by using a security compartmentalization approach, we will do our best to protect your infrastructure.
We at ByzTech, have managed IT services for medical and dental companies totaling more than 10 Million dollars in annual revenue. We have experience managing Windows Domain Networks both physical and virtual with employees more than 65. We are experienced in audit trailing, compliance auditing, and group policy management for medical and dental offices alike. Practices: We have experience with leading EMRs, Digital X-RAY software, X-RAY sensors, and panoramic 3D machines.
Before we get started, we like to meet our clients, to make sure we are a fit for them, just as they are a fit for us. IT needs vary vastly; we’ve been in the business long enough to know the balance between value and performance, we’ll never sell you more than you need, or not enough. One unique thing about us is we don’t upcharge on equipment. If you need 20 computers, for example, you’ll pay for those computers at cost. We do not make money off hardware. We believe in our customers and their happiness of our services, this is where we get our enjoyment and reward from. This is a defining characteristic not seen in today’s IT Managed Services world. We truly are a service based company that takes pride in our customers and their satisfaction.
Backups & Backups & Did we say, Backups?
Over the years, we’ve learned a lot and have had a great deal of experience with backups. In the land of backups, there is a three-backup rule. You should always plan to do the following: 1. Have an onsite Backup. 2. Have an offsite backup. Such as the cloud. 3. You should have a backup of your backup’s backup. Finally, you should test your backup, at least once every 3 to 6 months to make sure that backup actually works. All too often, we will run into a situation with a company whom thinks they have a backup, and they do, but the backup either isn’t current, or it isn’t a full backup. As you might expect, this can be devastating to the livelihood of any organization. Consult us today to see what we can do for your backups. We partner with an industry leader in backup technologies to bring affordable, consistent, and dependable backups to small businesses. Our provider literally has the capacity to store hundreds of petabytes of data, and as a matter of fact, they are currently storing over 200 petabytes of storage. So, there is no shortage of space.
DDOS: According to CISCO, the average denial of service attack is about 1Gbps. There has been a steady rise in the amount of attacks worldwide, and unfortunately small businesses are being targeted more and more. Did you know, most web service providers will null route your ip address if their anti ddos technologies detect a certain threshold of packets per second flowing to your website? Did you know, many of them will do this without warning? Imagine if you were an ecommerce website? Imagine the revenue lost? At ByzTech, we can spin up defenses strong enough to mitigate an attack greater than 500Gbps. We are capable of mitigating layers 3, 4 and 7 of the OSI model. Internet Facing Technologies: Is your website super slow? Perhaps it’s your host, consider moving to a better host.
108 Professional Park Drive
STE C
Fairhope, Alabama 36532
[email protected]
800-299-0826
Mo-Fr: 9:00am-9:00pm
Sa: 9:00am-9:00pm
Sunday: 9:00am-9:00pm
24/7 help desk (for those who qualify)
& 24/7 emergency support
Vulnerability Threats